Denne privatlivspolitik beskriver, hvordan Festhallen-applikationen (“Appen”) behandler dine
personoplysninger i overensstemmelse med Europa-Parlamentets og Rådets forordning (EU)
2016/679 (Databeskyttelsesforordningen, “GDPR”).
Har du spørgsmål, kan du kontakte os på [email protected].
Ringsted Festival ApS er dataansvarlig i henhold til databeskyttelsesforordningen (EU) 2016/679 (GDPR) for behandlingen af personoplysninger i forbindelse med Appen.
Vi modtager ikke dit CPR-nummer eller MitID-legitimationsoplysninger. MitID-verificeringen håndteres af Nets/MitID, og vi modtager kun en bekræftelse på din identitet og alder.
Hvis du giver Appen adgang til din lokation, anvender vi dine lokationsdata til at hjælpe dig med at finde rundt på pladsen.
| Formål | Retsgrundlag (GDPR) |
|---|---|
| Oprettelse og administration af brugerprofil | Art. 6(1)(b) – Opfyldelse af aftale |
| Levering af billetservice (claim, visning, overførsel) | Art. 6(1)(b) – Opfyldelse af aftale |
| Aldersverificering via MitID | Art. 6(1)(c) – Retlig forpligtelse |
| Wallet og betalingsadministration (Beats) | Art. 6(1)(b) – Opfyldelse af aftale |
| Push-notifikationer om event og billet | Art. 6(1)(f) – Legitim interesse |
| Adgangskontrol (gate scanning, NFC) | Art. 6(1)(b) – Opfyldelse af aftale |
| Lokationsbaseret navigation i Appen | Art. 6(1)(a) – Samtykke |
| Teknisk drift, fejlretning og sikkerhed | Art. 6(1)(f) – Legitim interesse |
| Markedsføring (kun med samtykke) | Art. 6(1)(a) – Samtykke |
| Modtager | Formål | Land |
|---|---|---|
| MitID / Nets | Identitets- og aldersverificering | Danmark |
| Postmark (ActiveCampaign) | Transaktionelle emails | USA (EU SCC) |
| Swedbank Pay | Kortbetalinger | Sverige |
| Apple / Google | Wallet passes, push-notifikationer | USA (EU SCC) |
Lokationsdata deles ikke med tredjepart — al lokationsbaseret navigation sker lokalt i Appen.
| Datatype | Opbevaringsperiode |
|---|---|
| Brugerprofil | Så længe kontoen er aktiv + 12 måneder |
| Billetdata | Indtil 6 måneder efter event |
| Transaktioner (Beats, køb) | 5 år (bogføringsloven) |
| MitID-verificering | Kun status opbevares, så længe profil er aktiv |
| Lokationsdata | Opbevares ikke — behandles kun i realtid under brug |
| Tekniske logs | 90 dage |
Du har efter GDPR ret til:
Henvendelser rettes til [email protected].
Vi anvender passende tekniske og organisatoriske foranstaltninger, herunder kryptering (TLS/HTTPS), adgangskontrol, logning og regelmæssig sikkerhedstest.
Du kan indgive klage til Datatilsynet, Carl Jacobsens Vej 35, 2500 Valby, Danmark.
Festhallen kan løbende opdatere denne privatlivspolitik. Den gældende version vil altid være tilgængelig i Appen.
This privacy policy describes how the Festhallen application (the “App”) processes your personal
data in accordance with Regulation (EU) 2016/679 (the General Data Protection Regulation, “GDPR”).
If you have any questions, you can contact us at [email protected].
Ringsted Festival ApS is the data controller pursuant to Regulation (EU) 2016/679 (GDPR) with regard to the processing of personal data in connection with the App.
We do not receive your CPR number or MitID credentials. MitID verification is handled by Nets/MitID, and we only receive confirmation of your identity and age.
If you grant the App access to your location, we use your location data to help you find your way around the venue.
| Purpose | Legal basis (GDPR) |
|---|---|
| Creation and administration of user profile | Art. 6(1)(b) – Performance of contract |
| Delivery of ticket services (claim, display, transfer) | Art. 6(1)(b) – Performance of contract |
| Age verification via MitID | Art. 6(1)(c) – Legal obligation |
| Wallet and payment administration (Beats) | Art. 6(1)(b) – Performance of contract |
| Push notifications about event and ticket | Art. 6(1)(f) – Legitimate interest |
| Access control (gate scanning, NFC) | Art. 6(1)(b) – Performance of contract |
| In-app location navigation | Art. 6(1)(a) – Consent |
| Technical operations, debugging, and security | Art. 6(1)(f) – Legitimate interest |
| Marketing (with consent only) | Art. 6(1)(a) – Consent |
| Recipient | Purpose | Country |
|---|---|---|
| MitID / Nets | Identity and age verification | Denmark |
| Postmark (ActiveCampaign) | Transactional emails | USA (EU SCC) |
| Swedbank Pay | Card payments | Sweden |
| Apple / Google | Wallet passes, push notifications | USA (EU SCC) |
Location data is not shared with any third party — all in-app location navigation runs locally on the device.
| Data type | Retention period |
|---|---|
| User profile | As long as account is active + 12 months |
| Ticket data | Until 6 months after event |
| Transactions (Beats, purchases) | 5 years (Danish Bookkeeping Act) |
| MitID verification | Status only, as long as profile is active |
| Location data | Not stored — processed in real time during use only |
| Technical logs | 90 days |
Under the GDPR, you have the right to:
Enquiries should be directed to [email protected].
We implement appropriate technical and organisational measures, including encryption (TLS/HTTPS), access control, logging, and regular security testing.
You may lodge a complaint with the Danish Data Protection Agency (Datatilsynet), Carl Jacobsens Vej 35, 2500 Valby, Denmark.
Festhallen may update this privacy policy from time to time. The current version will always be available in the App.